Due to the overwhelming demand for our services and limited appointment slots, it is critical that you provide us with notice if you wish to cancel your scheduled appointment. Having advanced notice allows us to fill the applicable appointment slot from the waiting list of other requesting appointments.
If you need to cancel or reschedule your appointment with us for any reason (including events beyond your control), you must notify us as soon as possible and within the 24 hours of the appointment time. Same day cancellations will be charged 25% of the scheduled service price. If you fail to show up for your appointment and fail to cancel that appointment by calling us prior to your scheduled appointment time, you will be charged a cancellation fee equal to 50% of the fees applicable to the service(s) you had scheduled. Any guest that arrives 7 minutes late to an appointment may be subject to re-scheduling the service.