BY APPOINTMENT ONLY
We require an appointment to be made, but it’s super easy to make one– we accept calls and texts during regular business hours, and clients can book online 24/7. The booking system will automatically send out a confirmation of the appointment immediately, as well as a reminder 48 hours prior by email. It’s easy to confirm – simply click the confirmation button to respond. If I don’t receive your email confirmation, we will send a text message or a phone call within 24 hours as a courtesy, not an obligation. Please let us know if your email or phone numbers have changed. A credit card is required for first-time guests to reserve your appointment.
Please review our cancellation information below before scheduling an appointment. By booking with Vallora, you are accepting the terms and conditions of the cancellation policy.
You will be required to provide a valid credit card number that will be kept on your client file should repeat cancellations/no-show (s) occur.
Please understand that booking your lash fills in advance will ensure they are kept looking full. There is a natural lash shed of 2-5 lashes per day between both eyes. Lash fills are typically booked 3-5 weeks apart to keep your lashes looking lush and full. I will help you decide how many weeks are right for you.
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CANCELLATION/NO SHOW
Please give a 24-hour notice of your scheduled appointment time if you need to cancel your reservation. If you cannot give a heads up, you will be charged 25% of your scheduled service. If you “no show” for your appointment, you will be charged 50% of your scheduled service. We do understand how easy it may be to forget an appointment, so please make sure that your current email address, phone number, and other contact information are up to date on file. However, your responsibility remains to remember your appointment dates and times to avoid late arrivals and missed appointments and help us serve clients better by providing enough notice to avoid cancellation fees.
Although we sympathize with illness and family emergencies, we cannot be responsible for any last-minute cancellations or no-shows. Unfortunately, exceptions to this policy are not permitted.
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ARRIVAL
You should arrive 5-10 minutes before your scheduled appointment time. This will allow ample time to fill out the necessary paperwork. In addition, each new client will be asked to provide a brief history of allergies and medications that may affect your service(s). Returning guests may also be asked to update an intake form at any time at the discretion of Vallora.
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LATE ARRIVALS
If you arrive late, we can accommodate you and do our best with the remaining time, but your appointment will end at your scheduled time, and you will be expected to pay the full-service fee.
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FILLS
It is recommended to book fills within 2-3 weeks. Anything past four weeks will need to be booked as a Returning Client Full Set as most clients’ lashes last 2-4 weeks. There may be some wiggle room, at my discretion.
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MOBILE DEVICES
Cell phone usage is highly discouraged during appointments. Please SILENCE all cell devices. However, headphones are encouraged if you want to listen to music, audiobooks, or podcasts. Minimizing any interruptions during such an intricate procedure is the goal. Most clients find headphones very helpful in relaxing and taking a lash nap!
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CHILDREN
Children are asked to remain in the treatment room during your service. Leaving your children with another caretaker would be best if you want to make the most of your time. However, life happens, and sometimes your only option is to bring them with you wherever you go! You know your child - if they can sit quietly, they can sit in the room with you.
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PAYMENT
All prices and services are subject to change at the discretion of Vallora. We will do our best to keep clients updated on any changes. All major credit cards, including AmEx, and cash, are accepted.
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"LET'S FIX IT" POLICY
Please let us know if you feel I missed the mark within 48 hours. Typically, you will lose 2-5 lash extensions attached to a natural lash per day. If after your full set application you have lost 7+ lash extensions per day without a natural lash attached and there were no oils and makeup residues present on the lash line at the time of application, then we will warmly invite you in for a complementary Fix It appointment. Please notify us within 2 days of the application so we can address the issue promptly. Being notified more than 2 days post application will be more difficult to evaluate and our policy will not be applicable at that time. Our goal is to assess the cause of the premature extension loss, replace any extensions that are shed, and review aftercare and product/makeup use for better future results.
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HEALTH & SAFETY INFO
People often ask what products are used for lashes - questions range from what kind of hair or fiber is used for the extension (a high-grade synthetic polyester made to mimic mink and silk) to questions about the adhesive. We order lashes directly from a manufacturer that private labels for many lash companies in the states and can provide manufacturer safety data sheets upon request. To answer any questions about the adhesive, it’s essential to discern why the question is being asked. Most people who ask about the adhesive are essentially concerned about the possibility of developing an allergy.
If you’re asking what brand of adhesive I use in hopes of avoiding an allergic reaction, the short answer is that the brand doesn’t matter. The kind of semi-permanent adhesive used for lash extension application is a type of adhesive called cyanoacrylate. A small percentage of people can develop an allergic reaction to the adhesive (3%-5% of the population is allergic). The allergy usually presents after 3-4 exposures to the adhesive. For those who are allergic, the morning after their appointment, the lids of the eyes will be puffy - more swollen than a night of crying. However, the eyeballs themselves will be clear - no redness or discharge. The skin on the eye's lids is what has the allergic reaction, otherwise known as contact dermatitis. This condition cannot be avoided by changing brands of adhesive. It will occur every time professional lash extensions are applied to an allergic person using cyanoacrylate, the only type of adhesive a lash artist can use. However, there is a relief, and clients can continue to enjoy extensions with the allergy. Still, it will require a visit to a doctor or an ophthalmologist familiar with working with the nuances of extensions to obtain a prescription ointment that will prevent the reaction from occurring when lashes are reapplied.
If you have suffered from this kind of allergy, there is relief available, and it is not based upon changing name brands of adhesive or using a “sensitive” adhesive. We are confident we can continue to do your lashes if you have the allergy!
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ALL INFORMATION EXCHANGED DURING YOUR VISIT AT VALLORA WILL BE KEPT COMPLETELY SECURE + CONFIDENTIAL.
